General Terms:

• Eligibility: Users must be 18 years of age or older unless accompanied by a legal guardian. Exceptions may apply for specific blood tests based on regulations.

• Identification: You will be required to provide valid photo identification before any blood draws.

• Appointments: Appointments are required for all blood tests. Cancellations or rescheduling must be made at least 24 hours in advance. 

• Payment: Prepayment through our secure online platform is the preferred method of payment. We may not be able to take cash payments depending on the location of blood draws.

• Insurance: We advise checking with your insurance provider regarding coverage for blood tests.

• Test Orders: Orders for specific blood tests and blood test packages must be placed through our website. If you opt to add on additional blood tests or blood test packages, please inform the phlebotomist at the beginning of your appointment. 

• Results: Test results will be emailed to customers within a specified timeframe, which varies depending on the test. All timeframes stated are estimates depending on laboratory function and are not rigid. Agreement to these terms absolves The Health Lab of responsibility for late test results. Anomalies can occur such as inconclusive test results, and as a consequence, results may be delayed. The Health Lab will not be liable for said delays. In some cases, additional sample collection may be required. 

• Results Timeframe: All result timeframes stated are for working days. For example, if a specific blood test or blood test package states results within 24 hours and said test is conducted at 12noon on a Friday, the 24 hour period extends to noon on Monday.

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Service Specifics:

• Fasting Requirements: Follow any fasting instructions provided for specific blood tests. Failure to do so may affect the accuracy of your results or result in no blood draw. 

• Medications: Inform us of any medications you are taking, as they may interfere with certain tests.

• Medical Conditions: Disclose any relevant medical conditions to ensure safe and appropriate blood collection.

• Sample Collection: Phlebotomists are trained professionals who will use sterile equipment and proper procedures for blood collection. 

• Confidentiality: Your personal information and blood test results will be kept strictly confidential in accordance with Irish data protection laws. Results will only be discussed with the person tested.

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Consent: 

• By agreeing to these terms and conditions, I confirm that all parties being tested have read and accepted the terms and conditions. All parties consent to being tested which involves the collection of an appropriate sample and all parties understand that the results will be sent to the email address associated with this booking.

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Responsibility:

• I understand that it is my responsibility to follow up with my doctor / general practitioner / medical consultant or health practitioner regarding my results.

• I assume complete and full responsibility to take appropriate action with regard to my test results. I will immediately seek medical advice from my healthcare provider if I have questions or concerns.

• I understand that The Health Lab can offer doctor referrals through Spectrum Health, however, it is my responsibility to organise any doctor consultation. Additional info can be found HERE. 

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Cancellation and Refund Policy:

• Orders cancelled more than 24 hours in advance will receive a full refund.

• Orders cancelled within 24 hours will not be refunded.

• We will not issue refunds for completed blood draws or tests.

• Refunds will be processed within 5 business days of cancellation.

• If, for any reason, a blood draw cannot be completed by our phlebotomists you will have the option to reschedule for another time or receive a full refund. 

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If you require any further information on terms and conditions, please email mark@thehealthlab.ie.